What is the check-in and check-out policy at Moon Palace Nizuc?
Check-in is at 15:00 and check-out is by 12:00.
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Moon Palace Nizuc, Alfredo V. Bonfil
443US$
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Key details
About Resort
Carretera Cancun-Chetumal Km. 36.5 Edf A, Cancun, Qroo, 77500, Mexico,
Alfredo V. Bonfil,
Mexico,
77500,
Quintana Roo
- Close to Xoximilco
Great
8.6
8.6
Loved by guests
"Nizuc pool with slide was a big hit with our kids."
"Loved how spacious it was and being able to access Sunrise and Nizuc was amazing."
"The property was beautiful with well trained staff!"
Moon Palace Nizuc, a 5-star all-inclusive resort, features a
Rooms & Amenities
All 709 air-conditioned rooms at Moon Palace Nizuc feature
Dining Options
Dining options at the resort include a variety of cuisines, featuring Mexican, International, American, Italian, and Asian dishes spread across several
Leisure & Entertainment
Guests can engage in daily activities such as theme parties, fire shows, and live performances. Recreational facilities include
Services & Transportation
Moon Palace Nizuc features a
Must-do Experiences
- Visit the Mayan ruins at El Rey for a slice of history nearby.
- Savor local tacos al pastor at Taquería Los Chachalacos in town.
- Explore the vibrant Mercado 23 for authentic local crafts and foods.
- Take a sunset stroll at Playa Delfines for breathtaking views.
- Discover the ancient art at the Museo Maya de Cancun.
View all
Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Superior Deluxe Ocean Front Kids & Teens
2 persons
45 m²
1 King-size bed
Shower
Coffee machine
room details
Superior Deluxe Garden View Kids & Teens
2 persons
45 m²
1 King-size bed
Shower
Coffee machine
room details
Superior Deluxe Ocean View Kids & Teens
2 persons
45 m²
1 King-size bed
Shower
Coffee machine
room details
Superior Honeymoon Suite Ocean Front King Size Bed
2 persons
45 m²
1 King-size bed
Shower
Coffee machine
room details
Show all roomsLess
Price and Room Availability Calendar
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
- Snorkelling
- Canoeing
- Cycling
- Tennis court
- Golf course
- Billiard tables
- Yoga class
- Sports trainer
- Aerobics
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Picnic area/ Tables
- Dinner
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Board games
- Children's pool
- Water slides
- Children's play area
- Kids club
- Game room
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Aqua park
- Live entertainment
- Night club
- Sun terrace
- Garden area
- Leisure/ TV room
- Spa & wellness centre
- Solarium
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Public Bath
- Pool with view
- Make up services
Room features
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Bathtub
- Free toiletries
- Bathroom telephone
Media
- Flat-screen TV
- Direct dial telephone
- CD player
- AM/FM alarm clock
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Dining Onsite
Moon Palace Nizuc offers an array of dining options, celebrating both local and international flavors in a family-friendly atmosphere. Guests can indulge in diverse culinary experiences, from authentic Mexican to Brazilian delights, all within a warm and inviting setting.
MANGLAR
International
Ambiance
Family-friendly, relaxed environment suitable for all ages
Key Offerings
A delightful buffet featuring vegetarian, vegan, gluten-free, and dairy-free options, complemented by a variety of international dishes.
Reservation
No
Open for breakfast, lunch, and dinner daily from 06:30 - 11:30 and 18:00 - 23:00.
Carvao
Brazilian
Ambiance
Family-friendly setting perfect for evening meals
Key Offerings
A collection of authentic Brazilian dishes with a vegetarian focus, served in a welcoming environment that invites hearty conversation.
Reservation
No
Open for dinner from 18:00 - 23:00 daily.
LOS CAPORALES
Mexican
Ambiance
Charming atmosphere reflecting Mexican culture, suitable for family gatherings
Key Offerings
A flavorful menu offering vegetarian, vegan, gluten-free, and dairy-free choices, perfect for breakfast or a cozy dinner.
Reservation
No
Open for breakfast from 07:00 - 11:00 and dinner from 18:00 - 23:00 daily.
PALAPA DELFINES
Grill/BBQ
Ambiance
Casual outdoor dining experience near the pool area
Key Offerings
Delicious grilled selections served in a relaxed setting, ideal for lunch or dinner.
Reservation
No
Open from 11:30 - 16:30 and 18:00 - 23:00 daily.
PALAPA PELÍCANOS
Pizza
Ambiance
Casual and laid-back environment near the pool, perfect for families
Key Offerings
A menu filled with vegetarian, vegan, gluten-free, and dairy-free pizza options, enjoyed in a friendly atmosphere.
Reservation
No
Open from 11:30 - 16:30 and 18:00 - 23:00 daily.
LOBBY BAR
Cocktail hour
Ambiance
Inviting and social setting for relaxation and mingling
Key Offerings
A charming bar experience perfect for enjoying cocktails after a day of activities.
Reservation
No
Open from 17:00 - 22:00 daily.
The Pub Brew House
Cocktail hour
Ambiance
Welcoming pub atmosphere ideal for evening relaxation
Key Offerings
Craft beers and lively conversations await at this vibrant spot.
Reservation
No
Open from 18:00 - 01:00 daily.
SWEET AND COFFEE (Coffee Shop)
Coffee Shop
Ambiance
Cozy corner for morning brews and sweet treats
Key Offerings
A delightful selection of coffee and pastries, perfect for an early start or a late-night indulgence.
Reservation
No
Open from 06:00 - 01:00 daily.
Location
Carretera Cancun-Chetumal Km. 36.5 Edf A, Cancun, Qroo, 77500, Mexico,
Alfredo V. Bonfil,
Mexico,
77500,
Quintana Roo
Map view
Carretera Cancun-Chetumal Km. 36.5 Edf A, Cancun, Qroo, 77500, Mexico,
Alfredo V. Bonfil,
Mexico,
77500,
Quintana Roo
City landmarks
Landmark
Moon Palace
1.1
km
Event hall
Moon Palace Arena
720 m
Landmark
Moon Palace Golf Club
1.5
km
Spa Centre
Spa
1.7
km
Theme Park
Xoximilco
3.2
km
Theme Park
Ventura Park Cancun
4.2
km
Landmark
Piston Pueblo
3.0
km
Golf Course
Riviera Cancun Golf Resort
2.8
km
Amusement Park
Wet 'n Wild
4.2
km
Golf Course
Cancun Country Club
4.8
km
Landmark
TPC Cancun Country Club
4.8
km
Nearby
Event hall
Moon Palace Arena
460 m
Restaurants
Momo
320 m
Moon Palace Complex Adjacent to lobby
La Gondola
250 m
Carretera Cancun-Chetumal
Bugambilias
290 m
Carretera Federal 307 Km 340 Moon Palace
Palapa Fragata
320 m
Carretera Cancun-Chetumal Km. 340 Moon Palace Golf & Spa Resort
Manglar Buffet Restautant
600 m
Carretera Cancun-Tulum Km. 36.5 Moon Palace Golf Resort & Spa
Explore Alfredo V. Bonfil
Activities, Dining & Entertainment Near Moon Palace Nizuc
Moon Palace
13 minutes' walk
A renowned all-inclusive resort featuring luxurious amenities and entertainment options for all ages.
Ventura Park Cancun
10 minutes' drive
A family-friendly amusement park featuring water slides, zip lines, and go-kart racing, suitable for thrill-seekers.
Momo
4 minutes' walk
Japanese cuisine in an elegant setting, known for sushi and teppanyaki. Reservations recommended.
La Gondola
3 minutes' walk
Italian flavors with a cozy atmosphere, serving pizza and pasta. Great for families and casual dining.
Bugambilias
4 minutes' walk
Local specialties made with fresh ingredients in a vibrant colors, suitable for guests looking for authentic cuisine.
Getting around
Reviews and Ratings
Feedback from previous guests about their experience.
Jack
United Kingdom,
March
2025
6.6/10
I had a mixed experience at this resort. The rooms were spacious and very clean, which I appreciated. However, the service at the restaurant was a bit too much, feeling aggressive and overly persistent. The dining options were okay, but I expected more variety. Overall, while the amenities and the atmosphere were nice, the service could definitely use some improvement.
Rooms
8.0
The rooms were spacious and meticulously clean. I felt quite comfortable during my stay.
Service
5.0
The service at the restaurant was excessive, and the approach felt aggressive, especially with their push to upsell various resort memberships.
Location
Dining
6.0
Breakfast was decent, but I wished there were more options available to choose from.
Facilities
7.0
The overall amenities were nice, but I felt overwhelmed by the persistent upselling from the dining staff.
Daniel
United Kingdom,
January
2025
6.6/10
I had a pleasant stay overall, with clean and spacious rooms that were really comfortable. The service was friendly, but it felt a bit too pushy at times with the sales pitches for the time-share memberships. I enjoyed the amenities, but I did find the dining experience lacking in variety, especially for breakfast. Plus, the location had some limitations with activity options, particularly with only a couple of hobie cat sailboats available for guests.
Rooms
8.0
The rooms were spacious and clean, which made my stay quite comfortable.
Service
6.0
The service staff was very friendly, but the upselling push for the time-share became excessive and was somewhat off-putting.
Location
5.0
While the resort was nice, I was a bit disappointed that there were only two hobie cat sailboats for such a large area.
Dining
5.0
Breakfast offerings were limited, and I was hoping for more options.
Facilities
7.0
The amenities were generally good, although more could be done to enhance the experience.
Ava
United Kingdom,
December
2024
6.6/10
I recently stayed at the resort, and while there were some great aspects, a few things could be improved. The rooms were clean and spacious, providing a comfortable atmosphere. However, the dining experience didn't quite meet my expectations due to limited breakfast choices. The pool area is lovely but could benefit from more amenities. Overall, it's a nice place, though some elements felt a bit off for what I paid.
Rooms
9.0
The rooms were spacious and clean, offering a good level of comfort.
Service
5.0
While the staff were friendly, the aggressive upselling of the time share membership was off-putting.
Location
6.0
The resort was expansive but had limited sailing options for guests, which felt a bit frustrating.
Dining
5.0
I found the breakfast options to be quite limited, which was disappointing.
Facilities
6.0
The pool area was decent, but there were few facilities compared to the size of the resort.
Emerson
United Kingdom,
October
2024
6.2/10
The hotel was a blend of luxury and comfort, but I found the service to be a bit overwhelming at times. The rooms were spacious and clean, and I appreciated the thoughtful little gift bag upon arrival. However, the dining options left something to be desired, particularly at breakfast. Overall, it was a nice experience, but there's room for improvement in service and dining.
Rooms
8.0
The rooms were spacious and impeccably clean, giving a sense of luxury and comfort. I did feel that the premium rate I paid didn't offer much more than the standard suite options.
Service
5.0
While the staff was friendly, the service felt excessive and at times aggressive with upselling for memberships. This made me uncomfortable during my stay.
Location
6.0
The hotel was situated within a large resort area, which should have been fantastic, but there seemed to be limited availability for activities like sailing.
Dining
5.0
Breakfast was a bit underwhelming, lacking variety and not quite living up to the resort's overall vibe.
Facilities
7.0
The amenities were nice, but I expected more considering the resort's branding. The pool area was enjoyable but crowded at times.
Christina
United Kingdom,
October
2024
5.8/10
I had a mixed experience at the resort. The rooms were spacious and clean, yet I felt they didn't offer much more than what I could find in standard suites for a significantly higher price. While the service was persistent, their aggressive approach regarding upselling was off-putting. The dining experience had its moments, but breakfast left something to be desired. I appreciated the facilities overall, but the limited availability of water sports was disappointing.
Rooms
7.0
The rooms were spacious and clean, but they were essentially the same as other suites at a much higher price.
Service
5.0
The service was overly aggressive and lacked transparency, especially when it came to upselling memberships.
Location
5.0
The location is vast but it felt like there were not enough activities available for guests, like only two hobie cat sailboats for the whole resort.
Dining
5.0
The breakfast options were limited, which was disappointing compared to what I expected.
Facilities
6.0
The facilities were decent, but the lack of available water sports was a letdown.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible on site for free.
Internet
is available in public areas for free.
Breakfast
At the hotel Moon Palace Nizuc guests are invited to a full breakfast served for free.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are not allowed.
Number of rooms:
677
FAQs
About Moon Palace Nizuc
How far is Moon Palace Nizuc from Cancún International Airport?
The hotel is 13 km from Cancún International Airport, which is approximately a 20-minute drive.
Does Moon Palace Nizuc offer on-site dining options?
The hotel features 8 dining options, including a Brazilian restaurant and an on-site Mexican theme restaurant.
What are some of the highlights and amenities available at Moon Palace Nizuc?
Highlights include free Wi-Fi, valet parking, an outdoor swimming pool, a kids' club, and access to a private beach.
What recreational activities are offered at Moon Palace Nizuc?
The hotel offers activities such as volleyball, golf, tennis, cycling, canoeing, snorkeling, and a FlowRider Double Wave Simulator.
What room amenities can guests expect at Moon Palace Nizuc?
Rooms include air conditioning, a flat-screen TV, a minibar, a tea and coffee maker, and a private indoor hot tub.
What types of pools are available at Moon Palace Nizuc?
The hotel features outdoor swimming pools accessible year-round, equipped with sun loungers and towels.
What nearby restaurants can guests find around Moon Palace Nizuc?
Nearby restaurants include Bugambilias (0.5 km), Pier 8 (0.5 km), and Manglar Buffet Restaurant (0.5 km).
What features make Moon Palace Nizuc suitable for families?
Family-friendly features include a dedicated kids' club, children's pools, and a game room.
What languages do the staff at Moon Palace Nizuc speak?
The staff speaks multiple languages, including English and Spanish.
Is parking available at Moon Palace Nizuc?
Private parking is available on-site for free and does not require a reservation.
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