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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Carretera Cancun-Chetumal Km. 36.5 Edf A, Cancun, Qroo, 77500, Mexico, Alfredo V. Bonfil, Mexico, 77500
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Superior Deluxe Oceanfront Room
Max:
4 persons
485 sq. feet 
Bed options:
1 King Size Bed
Sea view
Shower
Coffee machine
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Superior Deluxe Room
Max:
4 persons
485 sq. feet 
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
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Superior Deluxe Room
Max:
4 persons
485 sq. feet 
Bed options:
1 King Size Bed
Sea view
Shower
Coffee machine
Check Prices
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Getting around

Explore a range of transportation options for your spa getaway

City Center
Alfredo V. Bonfil 11.9 mi
Airports
Cancun (CUN) 7.7 mi
Isla Mujeres (ISJ) 25.0 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • 24-hour security
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Coffee shop
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Water sports
  • Tennis court
  • Golf course
  • Yoga class

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Children's menu
  • Children's play area
  • Kids club

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Sun loungers
  • Aqua park
  • Night club
  • Entertainment
  • Garden area
  • Spa & wellness center
  • Jacuzzi
  • Massage
  • Public Bath

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Bathtub
  • Free toiletries
  • Bathroom telephone

Media

  • Flat-screen TV
  • Direct dial telephone
  • CD player
  • AM/FM alarm clock
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Location

Carretera Cancun-Chetumal Km. 36.5 Edf A, Cancun, Qroo, 77500, Mexico, Alfredo V. Bonfil, Mexico, 77500
Map view
Carretera Cancun-Chetumal Km. 36.5 Edf A, Cancun, Qroo, 77500, Mexico, Alfredo V. Bonfil, Mexico, 77500
Nearby
Events
Moon Palace Arena
1600 ft
Restaurants
Momo
1100 ft
Moon Palace Complex Adjacent to lobby
La Gondola
900 ft
Carretera Cancun-Chetumal
Bugambilias
1000 ft
Carretera Federal 307 Km 340 Moon Palace
Palapa Fragata
1100 ft
Carretera Cancun-Chetumal Km. 340 Moon Palace Golf & Spa Resort
Manglar Buffet Restautant
2000 ft
Carretera Cancun-Tulum Km. 36.5 Moon Palace Golf Resort & Spa

Reviews and Ratings <br />

Feedback from previous guests about their experience.
60%
loved the resort and would return for another relaxing stay
6.0/10
Guest rating
Rooms
8.0
Location
5.5
Service
5.0
Dining
5.0
Guest reviews
6.0/10
based on 5 reviews
8.0
8.0/10 based on 148 reviews
Jack
United Kingdom, March  2025
6.6/10

I had a mixed experience at this resort. The rooms were spacious and very clean, which I appreciated. However, the service at the restaurant was a bit too much, feeling aggressive and overly persistent. The dining options were okay, but I expected more variety. Overall, while the amenities and the atmosphere were nice, the service could definitely use some improvement.

Rooms
8.0
The rooms were spacious and meticulously clean. I felt quite comfortable during my stay.
Service
5.0
The service at the restaurant was excessive, and the approach felt aggressive, especially with their push to upsell various resort memberships.
Location
Dining
6.0
Breakfast was decent, but I wished there were more options available to choose from.
Facilities
7.0
The overall amenities were nice, but I felt overwhelmed by the persistent upselling from the dining staff.
Daniel
United Kingdom, January  2025
6.0/10

I had a pleasant stay overall, with clean and spacious rooms that were really comfortable. The service was friendly, but it felt a bit too pushy at times with the sales pitches for the time-share memberships. I enjoyed the amenities, but I did find the dining experience lacking in variety, especially for breakfast. Plus, the location had some limitations with activity options, particularly with only a couple of hobie cat sailboats available for guests.

Rooms
8.0
The rooms were spacious and clean, which made my stay quite comfortable.
Service
6.0
The service staff was very friendly, but the upselling push for the time-share became excessive and was somewhat off-putting.
Location
5.0
While the resort was nice, I was a bit disappointed that there were only two hobie cat sailboats for such a large area.
Dining
5.0
Breakfast offerings were limited, and I was hoping for more options.
Facilities
7.0
The amenities were generally good, although more could be done to enhance the experience.
Ava
United Kingdom, December  2024
6.0/10

I recently stayed at the resort, and while there were some great aspects, a few things could be improved. The rooms were clean and spacious, providing a comfortable atmosphere. However, the dining experience didn't quite meet my expectations due to limited breakfast choices. The pool area is lovely but could benefit from more amenities. Overall, it's a nice place, though some elements felt a bit off for what I paid.

Rooms
9.0
The rooms were spacious and clean, offering a good level of comfort.
Service
5.0
While the staff were friendly, the aggressive upselling of the time share membership was off-putting.
Location
6.0
The resort was expansive but had limited sailing options for guests, which felt a bit frustrating.
Dining
5.0
I found the breakfast options to be quite limited, which was disappointing.
Facilities
6.0
The pool area was decent, but there were few facilities compared to the size of the resort.
Emerson
United Kingdom, October  2024
6.2/10

The hotel was a blend of luxury and comfort, but I found the service to be a bit overwhelming at times. The rooms were spacious and clean, and I appreciated the thoughtful little gift bag upon arrival. However, the dining options left something to be desired, particularly at breakfast. Overall, it was a nice experience, but there's room for improvement in service and dining.

Rooms
8.0
The rooms were spacious and impeccably clean, giving a sense of luxury and comfort. I did feel that the premium rate I paid didn't offer much more than the standard suite options.
Service
5.0
While the staff was friendly, the service felt excessive and at times aggressive with upselling for memberships. This made me uncomfortable during my stay.
Location
6.0
The hotel was situated within a large resort area, which should have been fantastic, but there seemed to be limited availability for activities like sailing.
Dining
5.0
Breakfast was a bit underwhelming, lacking variety and not quite living up to the resort's overall vibe.
Facilities
7.0
The amenities were nice, but I expected more considering the resort's branding. The pool area was enjoyable but crowded at times.
Christina
United Kingdom, October  2024
5.4/10

I had a mixed experience at the resort. The rooms were spacious and clean, yet I felt they didn't offer much more than what I could find in standard suites for a significantly higher price. While the service was persistent, their aggressive approach regarding upselling was off-putting. The dining experience had its moments, but breakfast left something to be desired. I appreciated the facilities overall, but the limited availability of water sports was disappointing.

Rooms
7.0
The rooms were spacious and clean, but they were essentially the same as other suites at a much higher price.
Service
5.0
The service was overly aggressive and lacked transparency, especially when it came to upselling memberships.
Location
5.0
The location is vast but it felt like there were not enough activities available for guests, like only two hobie cat sailboats for the whole resort.
Dining
5.0
The breakfast options were limited, which was disappointing compared to what I expected.
Facilities
6.0
The facilities were decent, but the lack of available water sports was a letdown.
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Rooms and Guests2 Guests, 1 Room